SOFT TISSUE THERAPY TERMS AND CONDITIONS OF TREATMENT

IMPORTANT INFORMATION FOR SOFT TISSUE THERAPY CLIENTS

General Terms and Conditions of Treatment at State 11

1. Scope of Services

   • The services provided by State 11 do not guarantee a "cure" or resolution of symptoms. While we strive to reduce your symptoms, you understand that results may vary from person to person.

2. Non-Medical Professionals

   • You acknowledge that our practitioners are not medical doctors or physiotherapists. We do not diagnose medical conditions or diseases. You should seek medical advice from a healthcare professional regarding any medical concerns.

3. Treatment Methods and Consent

   • By booking and attending an appointment, you consent to treatment using one or more of the following methods: RAPID NeuroFascial Reset, cupping, taping, and Instrument Assisted Soft Tissue Mobilisation (IASTM).

   • We will always seek to maintain your dignity, however clothing removal may be required for some treatments (excluding underwear), but not for RAPID. You confirm that you are comfortable with this arrangement. You are welcome to refuse however you understand that doing so will limit treatment options in some circumstances.

   • You understand that these treatments may cause discomfort during and up to 96 hours post-treatment. We will email you instructions on how to deal with any residual discomfort and you are welcome to contact us by telephone, text or email if you are concerned. Emotional reactions may also occur due to the treatment's effects on the limbic system.

4. Completion of Intake Form

   • Prior to your appointment, you are required to complete an online intake form, which is available through the confirmation emails. Failure to complete this form may result in the cancellation of your appointment.

5. Treatment of Minors

   • Clients under the age of 18 must be accompanied by a parent or legal guardian during treatment. All clients are welcome to bring a chaperone if desired.

6. Health and Communicable Diseases

   • You should not attend your appointment if you are suffering from a communicable airborne illness (e.g., influenza, COVID-19). This is for both your safety and that of our practitioners. We will not impose a cancellation fee in these circumstances. 

Contraindications

1. Health Conditions

   • Certain health conditions may preclude you from receiving treatment. We are unable to treat individuals currently undergoing chemotherapy, radiotherapy, or those with recent surgeries, open wounds, or broken bones. Other medical conditions (such as a "fibromyalgia flare") may also preclude you from treatment. 

   • Treatment around the eyes is not recommended for clients with PTSD or certain emotional conditions.

   • If any contraindications are discovered, we reserve the right to cancel your appointment and issue a full refund.

Cancellation and Rescheduling Policy

1. Cancellation Notice

   • If you need to cancel or reschedule an appointment, please notify us as soon as possible. Cancellations made less than 24 hours before the appointment may result in the forfeiture of any payments made for that session.

2. No-Show Policy

   • Failure to attend your appointment without prior notice ("no-show") will result in the forfeiture of the appointment fee. To rebook, you must pay for the missed session in full before a new appointment can be scheduled.

3. Inappropriate Behaviour

   • Any sexually inappropriate behaviour or comments will result in immediate termination of the session, and the client will be permanently banned from any further appointments. No refunds will be issued in such cases.

Contact Between Appointments

1. Post-Treatment Concerns

   • Should you experience any adverse side effects after treatment, you may contact us via telephone, email, or text. If you choose to use social media platforms like Facebook Messenger, please note that these are not protected under GDPR, and your privacy may be compromised.

Confidentiality

1. Maintaining Confidentiality

   • We uphold confidentiality except in cases of legal obligation (e.g., court orders) or where there is a serious risk of harm to others. The sharing of anonymous case histories with supervisors or in professional settings is permitted and does not breach confidentiality laws.

   • Sharing case details with NHS healthcare providers or supervisors is also permitted where relevant.

   • Should you wish, we will supply confirmation of your treatment to your insurance company. Please be aware that we will specify that your treatment is "soft tissue therapy". We cannot specify "physiotherapy". 

   • Should you wish, we can supply a "to whom it may concern" letter confirming your treatment and our observations, however we are unable to diagnose any conditions in these letters or assert any disabilities or illnesses other than what we have observed. 

Gift Vouchers - Terms & Conditions

1. Validity

   • Gift vouchers are valid for 12 months from the date of purchase unless otherwise specified.

2. Inappropriate Behaviour

   • We reserve the right to terminate any gift voucher treatment early due to inappropriate behaviour. In such cases, no refunds will be issued to either the recipient or the purchaser of the gift voucher.

3. Contraindications and Medical Conditions

   • If the client is unsuitable for treatment due to contraindications, the gift voucher can be used for a future appointment or transferred to a third party. No refund will be issued for the unused voucher.

Promotional Certificates (Buy 3 Get 1 Free & Friends & Family Bundle)

1. Validity and Redemption

   • These certificates are valid for 12 months from the date of purchase. Appointments must be booked online using the provided coupon code. Codes will only be reissued to the original purchaser.

2. Inappropriate Behaviour

   • Any inappropriate behaviour will lead to immediate termination of the session and banning from future bookings. No refunds will be issued.

3. Responsibility for Codes

   • The purchaser is responsible for safeguarding the coupon code. We will not be liable for any unauthorised use of the code. Treat this code as you would a bank card PIN.

4. No Refund Policy

   • No refunds, full or partial, are available for unused certificates. Appointments not used within 12 months will be forfeited.

Subscription Plans

1. Plan Terms

   • Our subscription plans include six, twelve, or twenty-four sessions, with payments spread over 12 months. All booked appointments are made available immediately, but all scheduled payments must still be completed, even if appointments are used in advance.

2. Booking and Code Usage

   • Appointments must be booked online using the provided coupon code. Codes will only be reissued to the original purchaser.

3. Missed Payments

   • If a subscription payment fails, a second attempt will be made. Should the payment fail again, we will pursue payment for the entire outstanding balance of the subscription plan, and the client may be permanently banned from further treatments.

4. No Refunds and Payment Pause

   • Refunds are not available for subscription plans, and payments cannot be paused. If you are experiencing financial difficulties, please contact us to discuss potential alternatives.