IMPORTANT INFORMATION FOR SOFT TISSUE THERAPY CLIENTS
The agreement to work on the issues presented by you, the client, in no way guarantees a "cure" or resolution of symptoms, although we will endeavour to provide reduction in symptoms.
By coming to see us for help, you understand that we are not a medical doctors or physiotherapists, and that we cannot diagnose disease or medical conditions.
You are also confirming that you are willing to be treated using one or all of the following: RAPID NeuroFascial Reset, cupping, taping and IASTM. Clothing is not removed for RAPID, but we may require removal of outer layers of clothing (not underwear) for cupping, taping or IASTM.
You are also confirming that treatment may feel uncomfortable at the time of treatment and for 24 - 48 hours afterwards - this is part of the process of RAPID NeuroFascial Reset. RAPID can cause emotional reactions (through the limbic system); please be aware you may feel emotional during your treatment.
When you come to see us, you are required to complete the online intake form before your appointment. There are links to this form in your confirmation emails.
We can work on clients of all ages - from children to elderly - but children under the age of 18 must have a parent or responsible adult present during treatment. Anyone is welcome to bring a friend or chaperone with them.
Please understand that results can vary from client to client.
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Finally, please do not come and see us if you have a communicable, airborne disease (coughs, colds, influenza or COVID). RAPID and other therapies will feel more painful, and we do not wish to become contagious ourselves.
Contraindications
Contraindications are pre-existing health conditions or issues that mean RAPID or other soft tissue therapy techniques are not the most suitable to help you. It's important to remember that not all therapies are right for all people - you wouldn't give a medicine that contained peanuts to someone who has a peanut allergy!
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We are unable to help people currently undergoing chemotherapy, radiotherapy or work on areas of the body that have recently undergone surgery or open wounds. We cannot work on areas of the body where there are broken bones. We cannot carry out any work around the eyes on people who have PTSD or other emotional condition.
If you come to see us and we feel we cannot work on you because of an injury or other condition, we will cancel your appointment and refund any money paid.
Contact Between Appointments
If you are concerned by any side-effect after your treatment, you are welcome to contact us by telephone, email, or text. You can also use Facebook Messenger but please be aware any messages sent will be property of Facebook and not protected under GDPR.
Cancellation and Rescheduling
We're a small business, and last minute cancellations can be costly as it is not always possible to fill the appointment. If you know you are going to need to cancel, please let us know as soon as possible.
If you don't show up for your appointment without letting us know beforehand (a "no show" appointment) then any money paid will be forfeited as we will be completely unable to book someone else in by the time it is clear you are not going to turn up. Should you wish to rebook, you will be required to pay the cost of the missed appointment.
Any sexually inappropriate behaviour or comments will result in the immediate termination of your appointment and banning from any further appointments. There will be no refunds.
Confidentiality
Confidentiality will be maintained in all but the most exceptional circumstances. These can only include: legal action (criminal or civil court cases where a court order is made demanding disclosure which includes coroners courts) and where there is good cause to believe that not to disclose would cause danger of serious harm to others.
Most standards of confidentiality applied in professional contexts are based on the Common Law concept of confidentiality where the duty to keep confidence is measured against the concept of "greater good”. The sharing of anonymous case histories with supervisors and peer-support groups is not a breach of professional confidentiality. The sharing of open case histories with supervisors and any referring NHS medical practitioner is also not a breach.